Client
Freshworks
Project
Business
Platform
Salesforce
Freshworks provides a unified, AI-powered platform with Freshdesk, designed to streamline IT
services and customer support. The Freshdesk Salesforce Application allows users to smoothly
sync support tickets with Salesforce, allowing faster resolutions and ticket management.
Freshdesk enhances productivity and customer satisfaction with AI-driven automation and
intuitive tools.
- Funding: $484M
- Current Valuation: $6.1B
- Revenue: $338.5M
OUR CONTRIBUTION
DianApps Contribution in Building the Freshworks Platform
DianApps has played an important role in rebuilding the Freshdesh Salesforce Application
with the help of Lightning Web Components (LWC). The team at DianApps worked to enhance the
app’s functionality while ensuring a smooth transition for existing users without disrupting
their experiences.
The Expert Salesforce team at DianApps dedicatedly analyzed the previous Salesforce connector app to understand its syncing process with Freshdesk. We started with the fresh development process, after documenting all the challenges encountered by the team.
By focusing on user-friendly design, two-way syncing, and seamless automation, we built a more efficient and scalable Salesforce connector app. This improved ticket management boosted agent productivity and enhanced the overall customer support experience.
The Expert Salesforce team at DianApps dedicatedly analyzed the previous Salesforce connector app to understand its syncing process with Freshdesk. We started with the fresh development process, after documenting all the challenges encountered by the team.
By focusing on user-friendly design, two-way syncing, and seamless automation, we built a more efficient and scalable Salesforce connector app. This improved ticket management boosted agent productivity and enhanced the overall customer support experience.
Solving the Challenges
Solving the Challenges
Before
1
Earlier Freshworks Salesforce app was built using outdated components, making it
difficult to enhance and scale.
2
Freshworks was facing a lack of features challenge but wanted to keep all the existing
features while redeveloping to prevent disruptions for current users.
3
The inconsistent syncing process between Salesforce and Freshdesk leads to data
mismatches.
4
A major challenge for our developers was to deploy a new app without affecting the
production environment.
After
1
DianApps has helped Freshworks develop a Salesforce platform using Lightning Web
Components (LWC). It is used for modern user experience, scalability, and better
performance.
2
Before redesigning a Salesforce platform, our team conducted a detailed analysis of the
existing software to validate it with the Freshworks team before development.
3
To ensure seamless data exchange between the two platforms, our team has implemented a
real-time two-way syncing process.
4
To overcome this challenge, our team developed a strategic deployment plan, tested it
thoroughly in a sandbox environment, and ensured a smooth transition without downtime.
PROJECT PROTOTYPE
Result
While redesigning the Freshdesk Salesforce platform, DianApps has developed a scalable,
user-friendly, and efficient platform. The team at DianApps has enhanced to support ticket
management and ensured seamless data flow between Freshdesk and salesforce by integrating
Lightning Web Components (LWC) and real-time two-way syncing.
With these enhancements provided by DianApps, Freshdesk can now manage tickets faster, collaborate better, and automate repetitive tasks with AI-powered features. The rebuilt Salesforce platform ensures the delivery of a smoother, more reliable customer support experience, empowering businesses to provide effective and quick services.
With these enhancements provided by DianApps, Freshdesk can now manage tickets faster, collaborate better, and automate repetitive tasks with AI-powered features. The rebuilt Salesforce platform ensures the delivery of a smoother, more reliable customer support experience, empowering businesses to provide effective and quick services.
What Clients Say
UberEats
Strategic Program
Manager
“They are very good at execution”
Manish Goel
Founder | Thousand Greens
“ Thanks to DianApps' expertise, my platform runs smoothly.
The team ensures quality by reviewing, testing, and
delivering outputs meticulously. They also respond promptly
to queries, despite time zone differences.”
Sam Weekes
Founder | APIAM
"External stakeholders are pleased with the application —
it’s easy to use and professional-looking. Moreover, the
client has developed a close relationship with DianApps."
Rachael Thien
Founder | Curu
“ DianApps has helped the client claim unused AWS credits,
which caused high monthly costs with previous developers.
They've been a reliable development partner; they've
troubleshot complications and addressed unexpected problems
to ensure the MVP and website's integrity and security.”
Alex Berger
Founder | Sports Matching
“ DianApps published the app, regularly checked progress,
provided early testing versions, and followed timelines.
Their project management is strong, communicating issues
promptly. Their speed and cost are remarkable.”
Let’s Talk
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Discuss your vision or scale up your entrepreneurial journey. We are only this form away.
Are you still not sure? CHECK THIS
