At DianApps Technologies Pvt. Ltd., we are committed to delivering high-quality IT services including mobile application development, web development, UI/UX design, and software consultation. Due to the nature of our services, all payments made to us are final and non-refundable, except in limited circumstances explicitly stated in this policy.

By engaging our services, the client agrees to the terms outlined below and understands that once a project or milestone is initiated, refund requests will not be entertained without substantial and documented justification.

We follow a milestone-based payment structure governed by mutually agreed deliverables. Once a milestone is initiated or delivered, it is considered non-refundable. Payments made toward:

• Project Discovery or Consultation
• Design Phase
• Development Sprints
• Source Code Releases
• Dedicated Resources (Developers, Designers, PMs, QA, etc.)
• Third-party License Procurements or Integrations

Refunds will be considered only under the following conditions and solely at the discretion of DianApps Technologies:

• Project Non-Initiation: If the client has made an upfront payment and the project has not commenced within 15 working days from the agreed start date, and no effort or man-hours have been allocated, a partial refund (up to 50%) may be issued after deducting administrative and planning costs.
• Duplicate Payment: If a client makes a payment twice for the same invoice or transaction, the extra amount will be refunded after validation.
• Technical Infeasibility (Pre-Development Only): If after a thorough discovery phase it is found that a promised feature is technically unfeasible and DianApps chooses not to proceed, a proportional refund for that feature scope may be issued.

The following scenarios do not qualify for refunds:

• Change of mind or change in business direction after project commencement
• Communication gaps or delays caused by the client
• Failure to provide required content, feedback, or approvals
• Delay in project delivery due to client-side dependencies
• Dissatisfaction based on subjective expectations (e.g., design tastes, aesthetics)
• Partial completion or rejection of features without valid reason or against prior scope agreement
• Claims made after 30 days of milestone delivery from the DianApps side.

If the client chooses to terminate the project midway:

• All completed work up to the date of cancellation must be paid in full.
• All intellectual property and source code rights will be withheld until outstanding dues are cleared.
• No refunds will be processed for milestones already delivered or initiated.

In case of a payment dispute, DianApps encourages open communication. Clients may write to contact@dianapps.com with a clear explanation and supporting evidence. We aim to respond within 7 business days. Any legal dispute, if escalated, will fall under the jurisdiction of Gurugram, Haryana, India, as per our governing laws.

• All payments must be made via officially invoiced bank transfers, Razorpay, or approved gateways only.
• Any approved refund (if applicable) will be processed via the original method of payment within 30 working days after approval.
• DianApps will not be liable for delays caused by the payment gateway or intermediary banks.

DianApps reserves the right to modify this Refund Policy at any time without prior notice. It is the client’s responsibility to review the most updated version before engaging our services.

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us at:

• Email: contact@dianapps.com
• Contact: +1 831 750 0834