Salesforce Service Cloud provides agents with a real-time, 360-degree picture of
their clients, allowing them to enhance business operational support processes. With
on-demand support and service after sales, you can keep current clients for a long
period while also acquiring new ones.
Salesforce custom app provides performance-enhancing features such as:
- Live Agent:The live chat feature allows for more direct engagement
with many users. It is perfect for companies with modest support staff.
- Lead Management Use the lead management capabilities in Sales Cloud
to convert more quality leads into genuine opportunities.
- Using Salesforce Knowledge, internal authors may publish articles,
manuals, and other product-related papers, enhancing the knowledge base of
customer care representatives.