A Comprehensive Guide to Webassessor Salesforce: What Changed in 2026 and What to Do

Key Takeaways:

• Webassessor is retired: Salesforce stopped using Webassessor (by Kryterion) for certification exams in July 2025.
• New home: Exams are now booked in Trailhead Academy and delivered by Pearson VUE, online or at a test center.
• Your history moved: Past certifications and exam records carried over to Trailhead Academy when your Trailblazer email matches your old Webassessor email.
• Old receipts stay: Exam purchases made before July 21, 2025 are still viewable by logging in to Webassessor.
• 2026 changes: Salesforce renamed 16 certifications on July 24, 2026, and is retiring 24 more on February 1, 2027.

Quick Answer: Webassessor Salesforce is no longer used to book Salesforce certification exams. Since July 21, 2025, you register in Trailhead Academy with your Trailblazer login, and Pearson VUE runs the exam online or at a test center. You only log in to Webassessor now to download receipts for exams bought before that date. Teams that want certified talent on a project can also work with DianApps’ Salesforce development services.

 

If you are searching for Webassessor Salesforce, you are probably trying to book an exam, find an old certificate, or log in to an account that no longer behaves the way it used to. You are not alone; the platform that thousands of Salesforce professionals used for years is no longer where Salesforce certification happens.

This guide explains what Webassessor was, what replaced it, how to book your Salesforce exam today step by step, and what happened to your old account, receipts, and certifications. It also covers the 2026 certification renames and retirements, so you are not preparing for an exam that is about to disappear.

 

What Was Webassessor Salesforce?

Webassessor was a web-based testing platform built by Kryterion that Salesforce used to register, schedule, and deliver its certification exams until July 2025. It was never a Salesforce product; Salesforce licensed it, and Kryterion handled both online proctoring and its network of test centers.

For most of the last decade, Webassessor was the place you went to:

• Create a test-taker account: a separate login from your Trailhead profile.
• Register and pay for exams: pick an exam, choose online or onsite, apply a voucher, and check out.
• Receive a tester code: the Test Taker Authorization Code emailed after booking.
• See results and history: pass or fail status, section scores, and past attempts.
• Link to Trailhead: a manual step so your certifications show on your Trailblazer profile.

That split between two logins, Webassessor for exams and Trailhead for learning and maintenance, is exactly what Salesforce was removing when it moved certifications in 2025.

What Replaced Webassessor for Salesforce Certifications?

Trailhead Academy replaced Webassessor as the place to book and manage Salesforce certifications on July 21, 2025, and Pearson VUE replaced Kryterion as the company that delivers the exams. You now use one Trailblazer login for learning, booking, results, and maintenance.

The switch happened in three steps:

• June 30, 2025: last day to register for a Salesforce exam in Webassessor.
• July 13, 2025: last day to sit a Salesforce exam on Webassessor.
• July 21, 2025: the new certification experience went live in Trailhead Academy, with Pearson VUE delivering exams.

Here is what is different for you as a candidate:

Task	Webassessor (until July 2025)	Trailhead Academy (since July 21, 2025)
Login	Separate Webassessor account	Your Trailblazer profile
Exam delivery	Kryterion (online or test center)	Pearson VUE (online or test center)
Booking	Register for an Exam" tab	Certifications > Find a Certification > Register Now
Results and history	Webassessor dashboard	My Dashboard > Certifications
Receipts	Webassessor Receipts tab	Pearson VUE "My receipts" page
Linking to Trailhead	Manual linking with a code	Add your Webassessor email under Settings > Connected Accounts
Maintenance	Done on Trailhead	Done on Trailhead (unchanged)

The exams themselves did not change format in the move, only the platform you book them on and the company that proctors them.

Salesforce also renamed 35 certifications as part of this shift. For example, Salesforce Certified Administrator became Salesforce Certified Platform Administrator, so older study guides may use names you will not find in the catalog.

 

How Do You Book a Salesforce Certification Exam Now?

To book a Salesforce certification exam in 2026, log in to Trailhead Academy, find your certification, click Register Now, complete your exam profile, and then schedule and pay on Pearson VUE. Keep your government ID and payment details ready, and the whole booking happens in one sitting.

1. Log in to Trailhead Academy: go to trailheadacademy.salesforce.com, or open Trailhead and select Certifications, and sign in with your Trailblazer profile.
2. Find your certification: open Certifications > Find a Certification. You can filter by product, role, and level, or show only certifications with no prerequisites.
3. Review the exam page: check the price, time allowed, passing score, and prerequisites. The page also links to the official exam guide and Trailmixes for preparation.
4. Click Register Now: choose whether you are taking the exam online or at a test center.
5. Complete your exam profile: enter your legal name exactly as it appears on your government-issued photo ID, plus company, phone, and address. The form currently accepts Latin letters, numbers, common symbols, and common accented characters only.
6. Schedule on Pearson VUE: you are redirected to Pearson VUE. Pick your exam language, accept the exam policies, then choose your proctor language, time zone, date, and time.
7. Book and pay: click “Book this appointment”, review the cart, and check out with your card or voucher code.
8. Run the system test (online exams): after payment, Pearson VUE shows a page where you can test your webcam, microphone, and internet connection. Do this well before exam day.

Once booked, your upcoming exam appears on your Trailhead Academy home page. Click the exam name to reach its detail page for prep and review at any time.

Tip: If you are planning to sit an exam between September 29 and November 17, 2026, check the Salesforce and Pearson VUE free retake promotion first. You opt in before booking, use the promo code at checkout, and can schedule a free retake between January 4 and April 7, 2027, if needed. The promotion excludes the Technical Architect certification and Accredited Professional exams.

Online vs Test Center: Which Pearson VUE Option Should You Pick?

Both options test the same exam content; the choice comes down to your setup at home and how far you are from a Pearson VUE test center. Community writers who have tested the new platform note that Pearson VUE’s test center network is more convenient in some regions than Kryterion’s was.

Factor	Online proctored	Test center
Where	Your home or office	Pearson VUE test center
Equipment	Your computer, webcam, microphone, stable internet	Provided by the center
Software	Pearson VUE testing software and a system test	None to install
Room rules	Quiet, private, clear desk, checked by the proctor	Controlled by the center
ID check	Government photo ID shown on camera	Government photo ID at check-in
Best for	Candidates far from a center with a reliable setup	Candidates who want zero tech risk

Our recommendation: pick a test center if your internet or room is unpredictable. A dropped connection during an online exam is more stressful than an hour of travel.

Rescheduling: late reschedules and cancellations carry a fee, with a shorter notice window for online exams than for test center exams. Check the current Exam Reschedule and Cancellation Policy on Trailhead Help before you book, because these rules are set by Salesforce and can change.

After You Book: Reschedule, Exam Day and Results

Everything after booking is managed from your upcoming exam in Trailhead Academy, which hands you over to Pearson VUE for changes and for the exam itself. These are the steps candidates ask about most.

How do I reschedule or cancel my Salesforce exam?

1. Log in to Trailhead Academy: sign in with your Trailblazer profile.
2. Find your exam: look in the Upcoming section of the home page.
3. Open the appointment: click the exam to see its appointment confirmation page.
4. Click Modify Registration: Pearson VUE opens in a new page.
5. Choose reschedule or cancel: for a reschedule, confirm your time zone and pick a new date and time.
6. Check your email: a confirmation goes to the email on your Trailblazer profile.

Late changes carry a fee, so check the Exam Reschedule and Cancellation Policy on Trailhead Help before you modify a booking.

How do I request exam accommodations?

Request accommodations from your Trailhead Academy profile before you schedule the exam, because approval is needed first. If you already had accommodations approved in Webassessor, Salesforce says they carried over to the new experience automatically. See the Accommodations FAQ on Salesforce Help for the evidence each request needs.

What happens on exam day with Pearson VUE?

For an online proctored exam, candidates who have taken it describe this check-in flow:

1. Log in early: you can launch the exam up to 30 minutes before the start time, so log in 10 to 15 minutes early.
2. Close everything else: the Pearson VUE software asks you to close all other apps and windows.
3. Photograph your ID: use your phone to take a photo of your government-issued ID. The name must match the legal name on your exam profile exactly.
4. Photograph your room: take photos of the space in front of you, behind you, and on both sides.
5. Show the proctor your room: the proctor may ask you to pick up your laptop and give a quick tour of the room.
6. Start the exam: once approved, the exam begins. You can flag questions and review them on a summary page before you submit.

For a test center exam, arrive early with your government-issued photo ID. The test center provides the computer, so there is no software to install.

Keep your phone out of reach and your room quiet. Background noise or someone entering the room can pause an online exam until the proctor clears it.

Where do I see my exam results?

Your result is recorded in Trailhead Academy under My Dashboard > Certifications. The Past tab lists each attempt with the date, the delivery method, and whether you passed. If you pass, the certification also appears on your Trailblazer profile.

What should I do after I pass?

1. Download your certificate: open the certification on your Trailblazer profile and download the official certificate PDF.
2. Share a verification link: anyone can confirm your status at trailhead.salesforce.com/credentials/verification by entering your name or email.
3. Plan your maintenance: your Trailblazer profile shows each certification’s maintenance due date with a link to the module. Complete it before the deadline, or the certification expires.

Webassessor Login, Old Records and Linking With Trailhead

You can still log in to Webassessor, but only to view and download receipts for Salesforce exams you bought before July 21, 2025. Everything else, including your certification history, upcoming exams, and maintenance status, now lives in Trailhead Academy.

How do I log into Webassessor for Salesforce certification?

Use Webassessor only for receipts of exams bought before July 21, 2025:

1. Open Webassessor: go to webassessor.com and sign in with your old Webassessor username and password.
2. Open the Receipts tab: you will see a list of your past exam purchases.
3. Download the receipt: click Receipt next to the purchase you need. Webassessor generates a downloadable PDF.

For exams bought after July 21, 2025, open My Dashboard > Order History in Trailhead Academy. It takes you to Pearson VUE’s “My receipts” page, where you can also click Resend to email a receipt to yourself.

How to link Webassessor with Trailhead in 2026

To link Webassessor with Trailhead today, add your Webassessor email as a connected account in your Trailblazer settings. The old linking page with a verification code belonged to the Webassessor era. Salesforce now uses this connection to move your Webassessor exam history into Trailhead Academy.

Follow these steps:

1. Log in to Trailhead: sign in with your existing Trailblazer profile. Do not create a new profile just for certifications.
2. Open Settings: click your profile picture and select Settings.
3. Find Connected Accounts: scroll to the Connected Accounts section and look for the email you used in Webassessor.
4. Connect it if missing: click “Connect an Account” and add your Webassessor email.
5. Check your history: open Trailhead Academy and go to My Dashboard > Certifications > Past. Each exam shows when and where you took it and whether you passed.
6. Allow time to sync: if history does not appear right away, check again later before contacting support.

What if my old certifications are missing or I have two accounts?

Missing certifications almost always mean the Trailblazer email and the old Webassessor email do not match. Add your Webassessor email under Settings > Connected Accounts on the Trailblazer profile you want to keep, then check My Dashboard again.

If you had more than one Webassessor account, or the history still does not appear, contact Salesforce through Trailhead Help and ask them to merge the records. Do not create a new Trailblazer profile, as that can split your history further.

Once your history is in place, employers and clients can confirm your credentials through Salesforce’s public verification. Our guide to Salesforce certification verification walks through that process.

Salesforce Certification Changes in 2026: Renames and Retirements

Salesforce renamed 16 certifications on July 24, 2026, and is retiring 24 certifications (15 Accredited Professional and 9 Salesforce certifications) on February 1, 2027. Check both lists before you book, so you prepare for an exam that will still count.

The retirement dates you need to know:

• July 24, 2026: last day to register for a retiring exam, and the day renamed certifications went live.
• August 31, 2026: last day to sit a retiring exam.
• February 1, 2027: official retirement date.

A retired certification is still valid; retirement only means Salesforce has stopped maintaining or evaluating those skills in its current catalog. If you hold one, it stays on your Trailblazer profile, and no maintenance is needed before the retirement date.

Some of the renamed certifications:

Old name	New name (from July 24, 2026)
Salesforce Certified Sales Cloud Consultant	Salesforce Certified Agentforce Sales Consultant
Salesforce Certified Service Cloud Consultant	Salesforce Certified Agentforce Service Consultant
Salesforce Certified Sales Foundations	Salesforce Certified Agentforce Sales Foundations
Salesforce Certified Nonprofit Cloud Consultant	Salesforce Certified Agentforce Nonprofit Consultant
Salesforce Certified Revenue Cloud Consultant	Salesforce Certified Revenue Management Consultant

Retiring certifications include the B2B Solution Architect, B2C Commerce Architect, CPQ Administrator, Education Cloud Consultant, Industries CPQ Developer, and MuleSoft Catalyst Consultant. See Salesforce’s 2027 Certification Retirements FAQ for the full list.

If your certification is only being renamed, you do not need to do anything; your Trailblazer profile updates automatically. The exam content and annual maintenance requirements stay the same.

How Much Does a Salesforce Certification Exam Cost in 2026?

Most Salesforce certification exams cost $200, and architect-level exams cost $400, plus local taxes, and a retake is normally charged at 50% of the exam price. The exact fee for your exam is shown on its Trailhead Academy page before you register.

Item	Typical cost or rule	Where to confirm
Admin, developer and consultant exams	$200 + tax	Exam page in Trailhead Academy
Architect exams	$400 + tax	Exam page in Trailhead Academy
Entry-level exams	Lower tier (for example $150)	Exam page in Trailhead Academy
Retake after a failed attempt	50% of the exam fee (Associate exams excluded)	Retake Policy on Trailhead Help
Free retake promotion	Exam taken Sep 29 to Nov 17, 2026, free retake Jan 4 to Apr 7, 2027	Salesforce Certification Exam Retake Promotion (2026/2027)
Late reschedule or cancellation	Fee applies inside the notice window	Exam Reschedule and Cancellation Policy

Prices verified from Salesforce community and Trailhead sources as of October 2026.

Save money: if your retake price does not show the 50% discount at checkout on Pearson VUE, stop and contact support before paying. Some candidates reported this mismatch soon after the platform switch.

Can You Prepare for Salesforce Exams Online?

Yes, you can prepare for Salesforce certification exams fully online, using free Trailhead modules and Trailmixes, the official exam guide, hands-on practice in a free Developer Edition org, and practice tests. Trailhead Academy also offers paid instructor-led prep classes if you want structure.

• Start with the exam guide: every exam page in Trailhead Academy links to its official guide, which lists the topics and their weighting. Plan your study time around those weights.
• Follow the Trailmix: the recommended Trailmix on the exam page covers the badges Salesforce expects you to know.
• Build, do not just read: set up a free Developer Edition org and recreate real scenarios, such as a validation rule, a Flow or a permission set. Hands-on work is what makes scenario questions easier.
• Take practice exams: timed practice tests show you the question style and expose weak sections before the real exam.
• Use your section scores: if you do not pass, compare the weighted sections in the exam guide with the topics you found hardest, and revise those first.
• Join the community: Trailblazer Community groups and local user groups are where candidates share study plans and, sometimes, exam vouchers.

Plan for maintenance too. Most Salesforce certifications need a free annual maintenance module on Trailhead, and missing the deadline means the certification expires.

How DianApps Works With Salesforce-Certified Teams

DianApps, a mobile and AI app development company and Salesforce Consulting Partner, builds and customizes Salesforce for clients across healthcare, fintech, retail, and more. Our certified team members go through the same Trailhead Academy process described in this guide, so we see the platform changes from the candidate’s side as well as the client’s.

If your business needs certified Salesforce talent without running its own certification program, our team covers implementation, integration, customization, and managed services.

 

If you are building a team instead, you can also hire Salesforce developers who already hold current certifications.

Explore Salesforce Consulting Services →